CANCELLATION POLICY

Effective Date: 01 January 2025

This Cancellation Policy applies to Kannoj.

Order Cancellation

Customers may request cancellation of an order before it has been processed or shipped.

Once an order has been packed, processed, or dispatched, cancellation requests cannot be accepted.

Kannoj reserves the right to cancel any order due to:

1. Product unavailability
2. Pricing or technical errors
3. Payment verification failure
4. Suspected fraudulent transactions
5. Incomplete or incorrect customer information

In such cases, the customer will be notified, and any eligible refund will be processed.

Cancellation Process

To request an order cancellation, please contact our customer support team.

Email: info@kannoj.com

Phone: +91 8386868609

Please provide the following details:

1. Order ID
2. Customer Name
3. Registered Mobile Number
4. Reason for Cancellation

Our support team will verify your request and inform you whether the cancellation is approved.

Refund for Cancelled Orders

If your cancellation request is approved:

1. Refunds will be processed to the original payment method used for the purchase.
2. Refunds are generally completed within 7–10 business days after approval.
3. Bank processing times may vary depending on your payment provider.

If the order was placed using Cash on Delivery (COD) and has not been shipped, the order will simply be cancelled without any refund process.

Important Notes

1. Orders that have already been shipped cannot be cancelled.
2. Customized, personalized, or engraved jewellery orders cannot be cancelled once production has begun.
3. Promotional or limited-time offer products may not be eligible for cancellation after order confirmation.
4. Kannoj reserves the right to approve or reject cancellation requests based on order status.

Company Information

Website: https://kannoj.com

Email: info@kannoj.com

Corporate Office:  AF-005, 1st Floor, Conscient One, Sector-109, Palam Vihar (Gurugram), Palam Vihar, Gurugram- 122017, Haryana